Mietwagen München Hauptbahnhof

Company Hertz is really having problems… I have reserved a Ford Mondeo (I am 2m tall) - I’ve got Peugeot 3008, where behind the driver’s sit was simply 0 space (friendly wishes of bankruptcy from my passengers). After 450km trip (München àLeipzig) the car got stuck with message “engine failure, stop immediately”. After 5min cool-down time, I could start the engine and continue another probably 500m till the motor failure and in this modus hour later reached home. Of course I tried to contact the hotline to get the replacement car - it took like 2 hours till 1st response, there was no chance to speak with any person, and pannenhilfe number given by robot voice ended with: “this number is not existing”. The recommended chat on the Hertz web-page was also not working (message: “system error” with any browser). When ADAC came - they could not read-out the errors because of unrecognizable software version on this wonderful SU. Finally, next day this car with broken engine was towed away by ADAC of course with ¼ full tank - I simply could not drive it to gas-station. 18 hours after story has begun and 5..7 calls to Hertz I received the replacement car (Hyundai i30) with 2/3 full tank because it was moved from Dresden to Leipzig. Hertz employee told me that missing bensin does not matter, because almost empty tank in the broken car will be not accounted. Surprise! Hertz punished me - they included into the bill 187 Euro, almost full tank for 6.50 Euro/liter. Summary: Ruined weekend, a car where I could not take passengers, very difficult to contact helpdesk, very long waiting for the replacement car, 189 Euro punishment for fuel, which could not tank in principle, replacement car with not a full tank. Of course I have complained to kundendienst e-mail - no response already 3rd day. Have fun.